A few years ago, I laughed at one of my friends when I found out that he wrote to Quaker when he could not find the Oatmeal-to-Go in the Apple flavor.
Today, my friends, I must admit that I just wrote my first ever product complaint email.
The subject: The Fragrance Collection Candles by Glade (specifically the 2-oz candle)
The problem: I have a coupon that came in my Sunday paper for a free 2-oz candle available "wherever Glade products are sold."
Today, my friends, I must admit that I just wrote my first ever product complaint email.
The subject: The Fragrance Collection Candles by Glade (specifically the 2-oz candle)
The problem: I have a coupon that came in my Sunday paper for a free 2-oz candle available "wherever Glade products are sold."
and
I'm not entirely sure that the 2-oz candle exists...
...because it is not available anywhere that Glade products are sold...
...not at Target, not at WalMart, not at Giant Eagle, not at CVS...
...and I'm pretty sure that I've wasted enough time and gas over this stupid candle that I could have purchased the 5-oz candle.
I'm not entirely sure that the 2-oz candle exists...
...because it is not available anywhere that Glade products are sold...
...not at Target, not at WalMart, not at Giant Eagle, not at CVS...
...and I'm pretty sure that I've wasted enough time and gas over this stupid candle that I could have purchased the 5-oz candle.
The solution: An email detailing my brand loyalty and current disappointment.
The response (hopefully): A coupon that I can actually use, please?
Update: I got my response today. The response was that the candle is very popular due to the coupon, but surely I will find one before the October expiration date. Also, maybe I should call ahead to void unnecessary driving. (As a retail clerk, I can tell you that there is nothing worse than a person calling to see if you carry something... don't be lazy, people). Considering the stores that I've checked have not even had a freaking shelf-tag for it, I am still not convinced that it exists. Screw you, Glade. Yeah, I said it.
The response (hopefully): A coupon that I can actually use, please?
Update: I got my response today. The response was that the candle is very popular due to the coupon, but surely I will find one before the October expiration date. Also, maybe I should call ahead to void unnecessary driving. (As a retail clerk, I can tell you that there is nothing worse than a person calling to see if you carry something... don't be lazy, people). Considering the stores that I've checked have not even had a freaking shelf-tag for it, I am still not convinced that it exists. Screw you, Glade. Yeah, I said it.


